Support

We'd love to hear from you.

Farol is in active development. If something isn't working, a place was described wrongly, or you have an idea, please get in touch — feedback from testers is shaping the app directly.

Contact

Email farolguide@icloud.com and we'll usually reply within a couple of days. If you're reporting a problem, it helps to include:

• Your device and iOS version
• Where you were (roughly) and what you were doing — walking, cycling or driving
• What you expected to hear, and what happened instead

Common questions

Farol isn't saying anything.

Make sure a tour is started, your location permission is set to “While Using the App”, and your volume and silent switch allow audio. In quiet or unfamiliar areas there may simply be less to say for a moment while it looks ahead.

How do I change the voice or how much it talks?

Open Settings in the app — you can choose the accent and language, and set how chatty the guide is.

How do I delete my account?

In the app, go to Settings → Delete account. This permanently removes your profile, saved tours and commentary history. See our Privacy Policy for detail on what we store and why.

Does it work in the car?

Yes — Farol supports CarPlay, so it keeps narrating with the screen off.